Terms and Conditions
Welcome to The Dirty Hook! By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. General
These terms and conditions govern the sale of fishing lures, baits, and related accessories on our website. By placing an order, you agree to these terms.
2. Products and Use
Our products are designed for recreational and sport fishing. Use them only as directed. Misuse of our products may result in damage or injury, and we are not liable for any incidents arising from improper use. Keep away from children and always supervise use. Do not store any of our stretch strike bait with other baits as due to the composition they will break down. The Dirty Hook will not be liable for any stretch strike baits that are improperly stored. They must be stored separately.
3. Pricing and Payments
All prices listed are in US dollars and are subject to change without notice. Payments must be made at the time of purchase using accepted payment methods listed on our website.
4. Shipping and Delivery
We offer shipping within the United States and will make every effort to ensure prompt delivery. Shipping costs and estimated delivery times are calculated at checkout. Please note that we are not responsible for delays due to shipping issues beyond our control.
5. Return and Refund Policy
Your satisfaction is important to us. We accept returns on eligible products as follows:
• Return Window: You may return products within 30 days of the delivery date for a full refund, excluding shipping costs.
• Eligibility: Returned items must be unused, in their original packaging, and include all tags and accessories. Custom products, sale items, and gift cards are non-refundable.
• Defective Items: If you receive a defective product, please contact us within 7 days of delivery with photos and a description of the defect. We will replace defective items at no additional cost.
To initiate a return, contact our Customer Service team at customerservice@thedirtyhook.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.
7. Warranty
All products are warranted against manufacturing defects for one year from the purchase date. This warranty does not cover normal wear and tear, improper use, or accidental damage. Proof of purchase is required to validate any warranty claims.
8. Limitation of Liability
The Dirty Hook is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products, even if we have been advised of the possibility of such damages.
9. Privacy Policy
Your privacy is important to us. We collect personal information only as necessary to process orders and improve our services. For more details, see our Privacy Policy [link to Privacy Policy].
10. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of Pinellas County, Florida. Any disputes arising from these terms shall be resolved in the courts of Pinellas County, Florida.